Shipping policy

Shipping Policy

Effective Date: [August 22 2025]

Last Updated: [August 22 2025]

Processing Time

Orders are typically processed within 1-2 business days after payment confirmation. Processing time may be extended during holidays or high-volume periods.

Domestic Shipping (United States)

Standard Shipping

  • Delivery Time: 5-7 business days
  • Cost: $4.99 (Free on orders over $50)
  • Tracking: Provided via email

Express Shipping

  • Delivery Time: 2-3 business days
  • Cost: $9.99
  • Tracking: Provided via email

Overnight Shipping

  • Delivery Time: 1 business day
  • Cost: $19.99
  • Tracking: Provided via email
  • Note: Must be ordered before 2 PM EST

International Shipping

Standard International

  • Delivery Time: 10-21 business days
  • Cost: $12.99 - $24.99 (varies by destination)
  • Tracking: Available for most countries

Express International

  • Delivery Time: 5-10 business days
  • Cost: $29.99 - $49.99 (varies by destination)
  • Tracking: Full tracking provided

Free Shipping

We offer free standard shipping on all domestic orders over $50. This offer applies to the contiguous United States only.

Shipping Restrictions

We currently ship to:

  • All 50 United States
  • Canada
  • United Kingdom
  • European Union countries
  • Australia
  • Selected other countries

We do not ship to P.O. boxes for certain items. APO/FPO addresses are accepted for most products.

Order Tracking

Once your order ships, you'll receive:

  • Email confirmation with tracking number
  • Link to track your package online
  • SMS updates (if phone number provided)

Delivery Issues

Lost Packages

If your package is marked as delivered but you haven't received it:

  • Check with neighbors and building management
  • Look around your property (porches, garages, etc.)
  • Contact us within 7 days of delivery date
  • We'll work with the carrier to resolve the issue

Damaged Packages

If your package arrives damaged:

  • Take photos of the package and contents
  • Contact us immediately
  • We'll arrange for replacement or refund

International Customers

Customs and Duties

  • International customers are responsible for customs duties and taxes
  • Delivery times may vary due to customs processing
  • We mark packages with actual product value
  • Some countries may have import restrictions

Address Requirements

Please ensure your shipping address includes:

  • Full recipient name
  • Complete street address
  • City, state/province, postal code
  • Country
  • Phone number (required for international)

Shipping Carriers

We partner with trusted carriers including:

  • USPS (United States Postal Service)
  • UPS (United Parcel Service)
  • FedEx
  • DHL (International)

Holiday Shipping

During peak holiday seasons:

  • Processing times may be extended
  • Shipping carriers may experience delays
  • We recommend ordering early for holiday delivery
  • Express shipping is recommended for time-sensitive orders

Address Changes

Address changes can only be made before your order ships. Once shipped, we cannot redirect packages. Contact us immediately if you need to change your shipping address.

Contact Us

Questions about shipping? Contact us:

Shipping times are estimates and may vary due to weather, carrier delays, or other factors beyond our control. We are not responsible for delays caused by shipping carriers.